Samsung apps
I can't measure heart rate with my Galaxy S10e
Samsung phone FAQ. Learn more about "I can't measure heart rate with my Galaxy S10e." with Samsung support.
settings
What do I do if the location information on my Samsung smartphone is inaccurate?
For more information, see Change app permission settings for apps that track the GPS signal, learn more about changing the power saving mode on your mobile device, find out more about Checking if the application is using GPS
application
How to connect your Galaxy smartphone to Android Auto. by car
Samsung mobile FAQ. Learn more about "How to connect your Galaxy smartphone to a car via Android Auto" at Samsung Support.
software upgrade
How to report a bug with the Samsung Members application
Frequently asked questions about the Samsung Members Application. For more information on "Reporting Errors Using the Samsung Members Application", please contact Samsung Support.
Samsung apps
When I enter the settings menu, my Galaxy S10 responds slower than before
Samsung Phones FAQ. Learn more about "When I enter the settings menu, my Galaxy S10 responds more slowly than before." with Samsung Support.
Lock
How can I unlock my Galaxy device if I forgot my security PIN, pattern or password?
How to unlock my Galaxy device if I forgot my security PIN, pattern or password
application
How can I buy an app in the Google Play Store and Galaxy Store?
Mobile FAQ. Learn more about How do I buy an app on Google Play Store and Galaxy Store? with Samsung support
Other
Resolving an issue when using Smart View
FAQ for Samsung Mobile Devices. Learn more about resolving an issue using Smart View with Samsung Support
Audio
How can I use dual audio to share media on multiple devices?
Samsung mobile FAQ.Learn more about How do I use dual audio to share media on multiple devices?with Samsung support
Other
How to find phone serial number or IMEI number
Samsung Mobile FAQ. Learn more about How to find phone model number, serial number or IMEI number with Samsung support
application
Is my mobile device compatible with Disney Plus?
Samsung mobile FAQ.Learn more about Is my mobile device Disney+ compatible?with Samsung support
hardware
What to do if your Galaxy phone's touchscreen is not working properly?
Samsung Mobile FAQ. For more information on what to do when your Galaxy phone's touchscreen is not working properly, visit Samsung Support
settings
How to configure dark mode on your Galaxy device?
Samsung Mobile FAQ. Learn more about 'How do I configure dark mode on your Galaxy device?' with Samsung Support.
settings
How do I enable auto optimization on your Galaxy device?
Samsung Mobile FAQ. Learn more about "How do I enable auto optimization on your Galaxy device?" at Samsung Support.
settings
How to customize the Adapt sound?
Samsung Mobile FAQ.Learn more about 'How to customize customization sound?' with Samsung support.
camera
How to take photos that show your palm with your Samsung Galaxy phone?
Samsung mobile FAQ.Learn more about How do I take photos that show your palm with your Samsung Galaxy phone?with Samsung support
Other
How to enable WiFi calling feature on a Galaxy phone
FAQ for Samsung mobile devices. Learn more about How to enable Wi-Fi calling on a Galaxy phone with Samsung Support
Other
How to Check Date and Time in Samsung Gallery App
Samsung Mobile FAQ. Learn more about How to check date and time in Samsung Gallery app with Samsung Support
settings
How to turn on and off the predictive text feature on a Galaxy phone
FAQ for Samsung mobile devices. Learn more about turning predictive text on and off on a Galaxy phone with Samsung support
Other
How to add apps and widgets to your Galaxy phone's home screen
Samsung Mobile FAQ. Learn more about adding apps and widgets to your Galaxy phone's home screen with Samsung Support
application
How to manage photos and videos in Gallery app by syncing them with OneDrive
Samsung Mobile FAQ. Learn more about managing photos and videos in the Gallery app by syncing to OneDrive with Samsung Support
Other
How to sync your contacts on a Galaxy phone to your Google account and view the synced contacts
FAQ for Samsung mobile devices.Learn more about How to sync your contacts on a Galaxy phone with your Google account and view the synced contacts with Samsung support
settings
How to manage app notifications and permissions from Settings on a Galaxy phone
Samsung Mobile FAQ. Learn more about How to manage app notifications and permissions from Settings on a Galaxy phone with Samsung Support
Network & WiFi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
Samsung Mobile FAQ. Learn more about troubleshooting a Galaxy phone that won't connect to a Wi-Fi network with Samsung Support
Other
How to fix your Galaxy phone microphone problems when it doesn't recognize a voice well
Samsung Mobile FAQ. For more information on how to troubleshoot your Galaxy phone's microphone when a voice is not recognized correctly, visit Samsung Support
hardware
Do you hear a small noise from inside the device when you shake your Galaxy phone?
Samsung mobile FAQ.Learn more about Do you hear a small noise from inside the device when you shake your Galaxy phone?with Samsung Support
hardware
Make sure the protective film is completely removed from your new Galaxy phone
Samsung Mobile FAQ. Learn more about Make sure the screen protector is completely removed from your new Galaxy phone with Samsung Support
hardware
How to pair a newly purchased earbud and a used earbud
FAQ for Samsung mobile devices. For more information on pairing with a newly purchased earbud and a used earbud, contact Samsung Support
Other
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
Samsung Mobile FAQ. Learn more about Restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support
Other
How to make a video call using the Duo app on a Galaxy phone
Samsung Mobile FAQ. Learn more about making a video call with the Duo app on a Galaxy phone from Samsung Support
Samsung apps
How to set up and use the Bixby Routines feature on your Galaxy phone
Samsung Mobile FAQ. For more information on setting up and using the Bixby Routines feature on your Galaxy smartphone, contact Samsung Support
Samsung apps
How to transfer and backup data on Galaxy phone with Smart Switch
FAQ for Samsung mobile devices. Learn more about how to transfer and back up data with Smart Switch on a Galaxy phone with Samsung support
settings
How to block accidental touches on your Galaxy smartphone
Samsung Mobile FAQ. Learn more about "How to block accidental touches on your Galaxy smartphone" from Samsung Support.
application
How can I use the calendar app on my Samsung smartphone?
Samsung Mobile FAQ. Learn more about How do I use the Calendar app on my Samsung smartphone? with Samsung Support.
Samsung apps
How to use the Samsung email app and open attachments on a Galaxy phone
Samsung mobile FAQ. Learn more about how to use the Samsung email app and open attachments on a Galaxy phone with Samsung Support
Samsung apps
How to mirror from your Samsung smartphone to your TV
Samsung Mobile FAQ. For more information on how to mirror your Samsung smartphone to your TV, contact Samsung Support.
Other
How to stop your Galaxy phone from slowing down
Samsung Mobile FAQ. Learn more about How to stop your Galaxy smartphone from slowing down with Samsung Support
software upgrade
How can I check which Android version I have on my device?
FAQ for Samsung mobile devices.Encuentra más acerca en How can I check which Android version is installed on my device?with Samsung support
software upgrade
Useful audio settings on Galaxy phone including separate app sound
Samsung Mobile FAQ. Learn more about useful audio settings on Galaxy phone including separate app sound with Samsung Support
Other
What to do if you can't hear the phone call well?
FAQ for Samsung mobile devices. For more information on what to do when the phone call is hard to hear, contact Samsung support
Other
Record and capture your Galaxy phone screen
Samsung Mobile FAQ. Learn more about recording and capturing your Galaxy smartphone screen with Samsung Support
Other
How to manage files on your Galaxy Phone
Samsung Mobile FAQ. Learn more about managing files, files, photos, mobile, phone, galaxy, smartphone, phone with Samsung Support
Samsung apps
How to set up a Samsung account and what it can be used for
Samsung mobile FAQ. Learn more about how to set up a Samsung account and what it can be used for with Samsung support
Other
How to get a Samsung account and the benefits of having it
Mobile FAQ. Learn more about How to get a Samsung account and Samsung support benefits
application
Why apps close unexpectedly
Samsung mobile FAQ. Learn more about Why apps close unexpectedly with Samsung Support
hardware
What to do if Samsung phone does not recognize fingerprints?
Mobile FAQ. For more information on what to do when Samsung phone does not recognize fingerprints, please contact Samsung Support
Other
What to do if you lost your Galaxy device
Samsung Mobile FAQ. What to do if you lost your Galaxy device with Samsung Support
Other
How can I recover deleted photos?
Samsung Mobile FAQ. Learn more about how to recover deleted photos with Samsung support
hardware
How to activate eSIM on my Galaxy Z Fold 2
Samsung Mobile FAQ. Learn more about How to activate eSIM on my Galaxy Z Fold 2 with Samsung Support
hardware
Does the device's NFC work if it's equipped with an LED cover?
Samsung mobile FAQ. Learn more about Does the device's NFC work when it has an LED cover? with Samsung support
software upgrade
How to stop your Galaxy mobile device from slowing down
Samsung Mobile FAQ. Learn more about How to stop your Galaxy mobile device from slowing down with Samsung Support
settings
How to set up call settings on an Android phone
FAQ for Samsung mobile devices. Learn more about setting up call settings on an Android phone with Samsung support
Network & WiFi
What to do if GPS is not working properly on an Android mobile device
Mobile FAQ. Learn more about What is Quick Connect and how do I use it? with Samsung Support.
Other
How to switch from iOS phone to Samsung
Samsung mobile FAQ. Learn more about How to switch from an iOS phone to Samsung with Samsung support
battery
What to do if the mobile device has a problem with turning on or a boot loop?
FAQ for Samsung mobile devices. Learn more about what to do if the mobile device is having trouble turning on or booting with Samsung Support
Samsung apps
What is a secure folder and how is it used?
FAQ for Samsung mobile devices. Learn more about what is a secure folder and how to use it with Samsung support
software upgrade
Update One UI 2 with Android 10
Samsung Mobile FAQ. Learn more about Update One UI 2 with Android 10 with Samsung Support
application
How to remove lock screen ads
FAQ for Samsung mobile devices. For more information on how to remove lock screen ads, contact Samsung Support.
application
How to fix apps keeps crashing and freezing
Frequently asked questions about Samsung mobile devices. Learn more about "How to fix apps keeps crashing and freezing" from Samsung Support.
application
How to fix problems downloading from Google Play Store
FAQ for Samsung mobile devices. For more troubleshooting information on downloading from Google Play Store, visit Samsung support.
application
How to control media and devices on your Galaxy smartphone
Samsung mobile FAQ. Learn more about "How to control media and devices on your Galaxy smartphone" from Samsung Support.
Restore Backup
How can I automatically back up data on my Galaxy device?
Samsung Mobile FAQ. Learn more about How do I automatically back up data on my Galaxy device? with Samsung Support.
application
How to use the Samsung Members app
FAQ for Samsung mobile devices. For more information on using the Samsung Members app, contact Samsung Support.
software upgrade
How to update the latest software for your Galaxy mobile device
FAQ for Samsung mobile devices. For more information on "How to update your Galaxy mobile device to the latest software", please contact Samsung Support.
Samsung apps
How can I use the Bixby application?
Samsung mobile FAQ. Learn more about "How can I use the Bixby application?" with Samsung Support.
battery
How to fast charge your Galaxy device
How to fast charge your Galaxy device
settings
Step-by-step SWYPE MODE configuration guide
FAQ for setting Swype keyboard function
Other
Galaxy Fold Android mobile technology platform
Samsung Galaxy Fold Guide. Learn more about Samsung Fold with Samsung Support.
software upgrade
After updating Galaxy A30 device to the latest version, the maximum resolution is not set to 16MP and only 8MP is available
FAQ for Samsung phones. Learn more about "After updating Galaxy A30 device to the latest version, the maximum resolution is not set to 16MP and only available to 8MP" from Samsung Support.
Other
Media and device function
FAQ for Samsung Devices. For more information about "Media and Device Function", please contact Samsung Support.
application
I can't get 100GB of bonus storage through the OneDrive app
FAQ for Samsung devices. For more information on "I can't get 100GB bonus storage from the OneDrive app", visit Samsung support.
Other
Frequently asked questions about the Galaxy A 2019 series
Samsung Phones FAQ. For more information on "Galaxy A 2019 Series FAQ", please visit Samsung Support.
Other
When my Galaxy S10 goes to sleep, music stops playing on the Galaxy Buds
Samsung Phones FAQLearn more about "When my Galaxy S10 goes to sleep, my Galaxy Buds stop playing music." with Samsung Support.
software upgrade
My Galaxy S10 is intermittently disconnected from the BMW Car Kit.
Samsung Cell Phone FAQ. Learn more about "My Galaxy S10 intermittently disconnects from the BMW car kit." with Samsung support.
camera
When using third party applications like Snapchat, WhatsApp or Instagram I cannot adjust the camera view angle.
Samsung phones FAQ. Learn more about "I can't adjust the camera view angle when using third-party applications like Snapchat, WhatsApp or Instagram." with Samsung support.
Accessories & Bluetooth
My Galaxy S10 cannot perform a Bluetooth pairing with the BMW Mini car stereo.
Samsung Cell Phone FAQ. Learn more about "My Galaxy S10 won't pair with BWM Mini Car Audio via Bluetooth." with Samsung Support.
battery
Suddenly, while using the Galaxy S10, the battery consumption was faster than before
Samsung Phones FAQ. Learn more about "While using the Galaxy S10, the battery drain suddenly became faster than before." with Samsung Support.
software upgrade
Screen dimming persists even though I've moved the Galaxy S10 away from my face during a call.
Samsung Phones FAQ. Learn more about "The screen dimming stays on even though I've moved the Galaxy S10 away from my face during a call." with Samsung Support.
Other
When using face recognition, the front camera lights up for a few seconds.
Samsung phones FAQ. Learn more about "The front camera lights up for a few seconds when face recognition is in use." with Samsung support.
application
Image resolution captured in the camera's built-in Instagram mode is low and stuck.
Samsung Phones FAQ. Learn more about "The image resolution captured in the camera's built-in Instagram mode is low and fixed." with Samsung support.
camera
When I try to take a picture in panorama mode, the preview screen is blurry than in other modes.
Samsung Phone FAQ Learn more about "When I try to take a picture in panorama mode, the preview screen is blurry than in other modes." with Samsung support.
I can see that the Samsung Pay application has been activated when I turn on the screen of my Galaxy S10/S10+
Samsung Phone FAQ. Learn more about "I can see that the Samsung Pay application has been activated when I turn on the screen of my Galaxy S10/S10+." at Samsung Support.
software upgrade
After the software upgrade, my S10+/S10e device is intermittently frozen and unresponsive
Samsung Phones FAQ. Learn more about "After the software upgrade, my S10+/S10e device is intermittently frozen and unresponsive." with Samsung Support.
hardware
Charger disconnect pop-up while charging Galaxy S10
FAQ for Samsung phones.Learn more about "When charging Galaxy S10 charger disconnect pop-up" with Samsung support.
settings
Is it impossible to read and write NFC tags on my Galaxy S10 series while using the LED case?
FAQ for Samsung phonesMore on "Is it impossible to read and write NFC tags on my Galaxy S10 series while using an LED case?" with Samsung Support.
battery
My S10+/S10 battery drain is increased dramatically after software (firmware) update for biometrics security patch
FAQ for Samsung phones. Learn more about "My S10+/S10 battery usage increases dramatically after software (firmware) update for biometrics security patch" with Samsung Support.
Lock
I think my Galaxy A50 device is unlocked by unenrolled fingerprint.Why is that
FAQ - Galaxy A50 device is unlocked by unenrolled fingerprint.
application
Gmail notification sound does not play when new email arrives even though the notification style is set as sound.
Samsung Phones FAQ. Learn more about "Gmail notification sound does not play when new email arrives even though notification style is set as sound." with Samsung Support.
camera
When taking photos with the front camera, the light below seems to have faded.
Samsung Phones FAQ. Learn more about "When taking pictures with the front camera, the light below seems to be faded." with Samsung support.
software upgrade
"Starting phone..." screen - S10+/10/S10e
FAQ for Samsung phones. For more information on the "Starting phone..." screen, please contact Samsung Support.
camera
After the software update, shot suggestions are not automatically displayed as advertised?
Samsung phones FAQ. Learn more about "After software update, shot suggestions do not appear automatically as advertised?" with Samsung Support.
settings
My Galaxy S10 screen randomly wakes up in my pocket or bag
FAQ for Samsung phones. Learn more about "My Galaxy S10 screen randomly wakes up in my pocket or pocket" at Samsung Support.
software upgrade
My fingerprint is not correctly recognized on my Galaxy S10+/S10 even though I have performed a software upgrade
Samsung Phones FAQ. Learn more about "My fingerprint is not recognized correctly on my Galaxy S10+/S10 even though I've upgraded the software." with Samsung Support.
